Got questions? We've got answers.

DeclareHQ is the AI-native UK compliance platform. One login, one platform, every UK regulator — customs (HMRC CDS), tax (MTD), trade (Defra), corporate (Companies House), and more. Modular Hubs let you turn on exactly what you need.

Most customers go from signup to first customs declaration in under 10 minutes. The AI Smart Classifier finds your commodity code from a plain-English description, the Document Understanding feature extracts data from your invoice automatically, and the wizard fills in the rest.

No. DeclareHQ is built for both customs brokers (who file on behalf of clients) and importers/exporters (who file for themselves). The AI Compliance Assistant explains what each field means in plain English, so you don't need to be a customs expert.

Yes — 14 days, no credit card required. All AI features are included from day one. After the trial, plans start at £99/month.

• Smart Commodity Classifier — plain-English → 10-digit code
• Document Understanding — invoice/BoL PDF → structured data
• AI Compliance Assistant — 24/7 UK customs expert chat
• Anomaly Detection — flags issues before HMRC sees them
• Rejection Explainer — translates HMRC error codes to plain English
• Regulation Watcher — AI-curated updates from HMRC/Defra/OFSI
• Compliance Score — gamified compliance health metric

DeclareHQ uses Anthropic's Claude (Sonnet 4.5 by default). All requests are made server-side from our infrastructure — your data is never sent to your browser or to third-party logs.

No. The Smart Classifier validates every suggestion against the live UK Trade Tariff API before showing it to you. Unvalidated codes are marked clearly so you know to double-check. The AI Compliance Assistant is instructed never to invent codes — it points you to the classifier instead.

Each Hub is a self-contained compliance module — Customs Hub handles HMRC CDS, GVMS Hub handles vehicle pre-lodgement, CBAM Hub handles carbon border reporting, and so on. You enable the Hubs you need; they share data with each other automatically.

Yes — that's the platform advantage. Import VAT recorded in the Customs Hub automatically populates your VAT return in the Tax Hub. Customs commodity codes flow into your CBAM emissions report. One audit trail spans every regulator.

Plans bundle multiple Hubs. Starter (£99/mo) includes the Customs Hub. Professional (£299/mo) includes all available Hubs. Enterprise (£799/mo) includes all current and future Hubs. Custom à la carte pricing available for unusual setups.

Monthly subscription via Stripe. 14-day free trial, no card upfront. After trial: choose Starter, Professional, or Enterprise. All plans include AI features. Annual billing offers a 20% discount.

You'll get warned at 80% of your plan's monthly limit. If you hit 100%, we'll prompt you to upgrade — your existing declarations keep flowing through HMRC. We never silently throttle or block real customs work.

Yes. Cancel from Settings → Billing. Your subscription stays active until the end of the current billing period. You can export all your data first, and we keep it on file for the next 30 days if you want to come back.

UK / EU regions only. Database in AWS eu-west-2 (London). Hosting on Vercel with EU edge functions. All data encrypted at rest (AES-256) and in transit (TLS).

Encrypted at rest with AES-256-GCM using a per-platform key. Tokens never leave the database except to authenticate API calls to HMRC. Each organisation's tokens are isolated.

Email: under 24 hours. Priority Professional / Enterprise: under 4 hours. AI Assistant: instant. Security incidents: under 2 hours.